Shipping policy

📦 Shipping Policy – Senchoju

Thank you for shopping with Senchoju.

By placing an order on our website, you acknowledge that you have reviewed and agreed to this Shipping Policy, including the terms applicable to the shipping method selected at checkout.

✅ Order Processing

Orders are typically processed within 1–2 business days.

Business days do not include weekends or Canadian public holidays.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Processing and shipping times are estimates and may occasionally be extended during holidays, promotions, periods of high order volume, carrier disruptions, or other circumstances beyond our reasonable control.

If a shipment cannot be dispatched within the timeframe required by applicable law, Senchoju will provide any notice, cancellation, or refund options required by applicable law.

🚚 Shipping Options

Senchoju currently offers shipping options including:

  • Standard Shipping — No Signature

  • Protected Shipping — Signature Required

  • PO Box Delivery — Canada Post, where available

The shipping methods, prices, and estimated delivery times available for your order are displayed at checkout.

Customers are responsible for selecting the shipping method appropriate for their delivery location and desired level of delivery verification.

For apartments, condominiums, shared buildings, offices, student housing, high-value orders, or locations where packages may be left unattended, we strongly recommend selecting Protected Shipping — Signature Required.

📦 Delivery Confirmation

A shipment is considered delivered when carrier tracking or other carrier records confirm successful delivery to the shipping address, designated delivery location, or other location authorized by the recipient.

After a valid carrier-confirmed delivery, Senchoju is not responsible for loss, theft, or disappearance occurring after delivery, except where otherwise required by applicable law.

A carrier status of “Delivered” does not prevent Senchoju from reviewing a claim where available evidence reasonably indicates that the package was delivered to an incorrect address, was not actually delivered, or another carrier delivery error occurred.

🔓 Standard Shipping — No Signature

Standard Shipping — No Signature does not include recipient signature confirmation.

By selecting Standard Shipping — No Signature, you acknowledge that the carrier may complete delivery without obtaining your signature and that the package may be left at a location permitted under the carrier's delivery procedures.

After a valid carrier-confirmed delivery, Senchoju does not provide refunds, replacements, or store credit for loss or theft occurring after delivery, including situations such as:

  • Porch theft

  • Theft from an apartment or condominium lobby

  • Mailroom theft

  • Theft from a community or parcel delivery area

  • A package taken by another person after delivery

  • A package successfully delivered to the correct address that later becomes unavailable

  • Other loss occurring after the carrier has successfully completed delivery

This limitation applies specifically to loss or theft occurring after valid delivery. It does not apply where available evidence establishes that the carrier failed to deliver the shipment to the correct destination.

Customers who want additional delivery verification should select Protected Shipping — Signature Required at checkout.

✍️ Protected Shipping — Signature Required

Protected Shipping — Signature Required includes signature confirmation according to the applicable carrier's delivery procedures.

The purpose of Signature Required is to provide additional delivery verification and evidence of hand-off. Signature confirmation does not constitute insurance or a guarantee against every possible shipping or delivery issue.

Depending on the carrier and destination, if a signature cannot be obtained, the carrier may:

  • Attempt delivery again

  • Hold the package for pickup

  • Redirect the package to an authorized pickup location

  • Follow another procedure permitted under the carrier's terms

If a delivery dispute occurs, Senchoju may review:

  • Tracking records

  • Signature confirmation

  • Proof of delivery

  • Delivery photographs, where available

  • Carrier GPS or delivery information, where available

  • Carrier investigation results

  • Other relevant shipping documentation

Refunds or replacements will be considered based on the available evidence, carrier findings, circumstances of the shipment, and applicable law.

📮 PO Box Delivery — Canada Post

Orders addressed to a PO Box should use PO Box Delivery — Canada Post where this option is offered.

PO Box Delivery — Canada Post is a separate shipping method and should not be considered Protected Shipping — Signature Required unless Signature Required is specifically stated at checkout.

If a PO Box address is entered with a shipping method that cannot service the address, Senchoju may contact the customer before shipment to:

  • Request an alternative street address

  • Arrange an appropriate shipping service

  • Request payment of any applicable shipping difference

Processing may be delayed until the delivery issue is resolved.

📍 Customer Delivery Instructions

Customers may provide delivery instructions such as:

  • Leave at front door

  • Leave at side door

  • Leave with concierge

  • Leave at reception

  • Do not ring the bell

  • Leave at another requested location

Senchoju may communicate available delivery instructions to the carrier, but we cannot guarantee that the carrier will follow them.

Carriers retain control over final delivery procedures and may disregard or modify customer instructions based on safety concerns, accessibility, carrier policies, or service requirements.

Important — Signature Waiver or Leave-Without-Signature Requests

If you select Protected Shipping — Signature Required but subsequently authorize or instruct the carrier to complete delivery without obtaining a signature, you may lose the additional delivery verification associated with the Signature Required service.

If the carrier completes delivery without a signature pursuant to your authorization or delivery instruction, loss or theft occurring after that authorized delivery will be treated as post-delivery loss under this policy, to the extent permitted by applicable law.

🕵️ If Tracking Shows “Delivered”

If tracking indicates that your package has been delivered but you cannot locate it, please first:

  • Check around your property and all entrances

  • Check parcel lockers or community mailboxes

  • Ask household members

  • Ask neighbors where appropriate

  • Check with your building manager, concierge, reception desk, or mailroom

  • Review any available delivery photograph or carrier delivery information

  • Contact the shipping carrier for additional delivery details

If you believe the package was delivered to the wrong location or was not actually delivered, please contact info@senchoju.com with your order number and any available supporting information.

For Protected Shipping — Signature Required orders, we may review the signature record and/or request that a carrier investigation be opened.

Senchoju will review credible evidence of carrier misdelivery separately from claims involving theft or loss occurring after valid delivery.

🎥 Claims & Unboxing Documentation

To protect customers and Senchoju from fulfillment errors, shipping damage, and fraudulent claims, supporting documentation may be required for claims involving:

  • Missing items

  • Incorrect items

  • Damaged items

  • Incomplete orders

  • Evidence of package tampering

For claims involving missing or incomplete contents, a complete unboxing video is strongly recommended and may be required to verify the claim.

Where an unboxing video is provided, it should:

  • Begin before the package is opened

  • Show the unopened package

  • Clearly show the shipping label

  • Show the exterior condition of the package

  • Show any visible damage or tampering before opening

  • Record the opening process continuously without editing

  • Clearly display all items removed from the package

For damaged or incorrect products, Senchoju may also request clear photographs of:

  • The product

  • The shipping box or mailer

  • Interior packaging

  • Shipping label

  • Visible damage

Claims that cannot be reasonably verified based on the available documentation may be denied, subject to applicable law.

Please retain all packaging until your claim has been resolved.

⏱️ Shipping Delays

Estimated delivery dates displayed at checkout or provided by carriers are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances including:

  • Severe weather

  • Natural disasters

  • Customs inspections

  • Carrier operational disruptions

  • Peak holiday periods

  • Labour disputes or strikes

  • Incorrect or incomplete customer information

  • Remote delivery locations

  • Government or border processing

  • Events beyond Senchoju's reasonable control

A carrier delay alone does not automatically qualify an order for a shipping-fee refund.

Nothing in this section limits cancellation, refund, or other rights that may apply under applicable law.

📍 Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify your:

  • Recipient name

  • Street address

  • Unit or apartment number

  • City

  • Province or state

  • Postal or ZIP code

  • Country

  • Contact information

If incorrect or incomplete information provided by the customer causes a package to be delayed, returned, or otherwise undeliverable, the customer may be responsible for additional shipping costs required to resend the order.

This may include orders affected by:

  • Incorrect address

  • Incomplete address

  • Missing apartment or unit number

  • Refused delivery

  • Failure to collect a package held for pickup

  • Failure to respond to carrier delivery requirements

  • Failure to pay applicable customs, duties, or import charges

Original shipping charges and costs incurred for reshipment or return transportation may be non-refundable where permitted by applicable law.

If Senchoju or the carrier is responsible for an addressing or delivery error, the matter will be reviewed separately.

🌎 U.S. & International Orders

For shipments outside Canada, customers may be responsible for charges imposed by the destination country, including:

  • Import duties

  • Customs fees

  • Sales taxes

  • VAT or other local taxes

  • Brokerage or clearance fees

  • Other government-imposed charges

These charges are separate from the product and shipping charges paid to Senchoju unless checkout expressly states otherwise.

Customers are responsible for complying with applicable import and customs requirements in the destination country.

Customs processing and border clearance are controlled by government authorities and carriers and may affect delivery times.

If a customer refuses a shipment because of applicable import charges, any refund will be determined after the shipment is returned to Senchoju and may be reduced by shipping, return, customs, brokerage, or other non-recoverable costs where permitted by applicable law.

⚠️ Fraud Prevention & Claim Review

Senchoju reserves the right to investigate and deny claims that cannot be reasonably substantiated or that show evidence of fraud or abuse, including claims involving:

  • False or misleading information

  • Altered or inconsistent documentation

  • Evidence of package or product tampering

  • Repeated unsupported delivery claims

  • Conflicting tracking or delivery information

  • Attempts to obtain duplicate refunds or compensation

  • Other circumstances reasonably indicating fraudulent or abusive activity

Senchoju may request additional documentation reasonably necessary to investigate a claim.

A history of previous claims alone does not automatically determine the outcome of a new claim. Each claim may be reviewed based on its individual circumstances and available evidence.

⚖️ Limitation of Liability

To the maximum extent permitted by applicable law, Senchoju is not responsible for loss, theft, or damage occurring after a valid carrier-confirmed delivery.

Senchoju is not liable for indirect, incidental, special, or consequential damages arising from shipping delays, post-delivery theft, or other delivery-related events to the extent such liability may lawfully be excluded.

Nothing in this Shipping Policy excludes, restricts, or overrides any consumer right, statutory warranty, remedy, or other protection that cannot legally be waived or limited under applicable law.

📩 Contact Us

For shipping questions or delivery claims, please contact:

info@senchoju.com

Please include your order number and any relevant tracking information, photographs, videos, carrier communications, or other supporting documentation.

Senchoju will review each claim based on this Shipping Policy, the available shipping evidence, and applicable requirements.